Terms & Conditions

ENTERPRISE TERMS AND CONDITIONS

PLEASE READ THESE ENTERPRISE TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE USING THE SERVICES OFFERED BY TRIDENT1, LLC. (“T1”). BY EXECUTING ONE OR MORE SALES AND SERVICE AGREEMENTS WITH T1 WHICH REFERENCE THESE TERMS (EACH, A “SALES AND SERVICE AGREEMENT”), YOU (“CUSTOMER”) AGREE TO BE BOUND BY THESE TERMS (TOGETHER WITH ALL EXECUTED SALES AND SERVICE AGREEMENTS, THE “AGREEMENT”) TO THE EXCLUSION OF ALL OTHER TERMS AND CONDITIONS.

Order Forms; Access to the Service

Upon execution, each executed Sales and Service Agreement shall be incorporated into and form a part of the Agreement. Subject to Customer’s compliance with the terms and conditions of this Agreement (including any limitations and restrictions set forth in the Sales and Service Agreement) T1 grants Customer the right to access and use the services specified in the Sales and Service Agreement (the “Service,” or “Services”) during the applicable Sales and Service Agreement Term (as defined below) for the internal business purposes of Customer, only as provided herein and only in accordance with T1’s applicable official user documentation set forth at http://university.trident1pos.com (the “Documentation”).

Implementation

Upon payment of any applicable fees set forth in the Sales and Service Agreement, T1 agrees to use reasonable commercial efforts to provide standard implementation assistance for the Service only if and to the extent such assistance is set forth in the Sales and Service Agreement (“Implementation Assistance”). If T1 provides Implementation Assistance in excess of any agreed-upon hours estimate, or if T1 otherwise provides additional services beyond those agreed in the Sales and Service Agreement, Customer will pay T1 at its then-current hourly rates for consultation.

Support; Service Levels

T1 will provide support and uptime for the Service in accordance with T1’s then-current standard Support and Availability Policy set forth at https://trident1pos.com/support-policy.

Service Updates

T1 may provide updates, new releases, custom enhancements, and bug fixes for the Services to its customers generally without additional charge (“Updates”), and such Updates will become part of the Services and subject to this Agreement; provided that T1 shall have no obligation under this Agreement or otherwise to provide any such Updates. Customer understands that T1 may cease supporting old versions, features, or releases of the Services at any time in its sole discretion.

Ownership; Restrictions; Feedback; Publicity; Third Party Materials

As between the parties, T1 (acting on behalf of and holding those rights for Specter Silver, Ltd) retains all right, title, and interest in and to the Services, and all software, products, works, and other intellectual property and moral rights related thereto or created, used, or provided by T1 for the purposes of this Agreement, including any copies and derivative works of the foregoing. Any software which is distributed or otherwise provided to Customer hereunder (including without limitation any software identified on an Order Form) shall be deemed a part of the “Services” and subject to all the terms and conditions of this Agreement. No rights or licenses are granted except as expressly and unambiguously set forth in this Agreement. Customer may from time to time provide suggestions, comments, or other feedback to T1 with respect to the Service (“Feedback”). Feedback, even if designated as confidential by Customer, shall not create any confidentiality obligation for T1 notwithstanding anything else. Customer shall, and hereby does, grant to T1 a nonexclusive, worldwide, perpetual, irrevocable, transferable, sub licensable, royalty free, fully paid-up license to use and exploit the Feedback for any purpose. Nothing in this Agreement will impair T1’s right to develop, acquire, license, market, promote or distribute products, software or technologies that perform the same or similar functions as, or otherwise compete with any products, software or technologies that Customer may develop, produce, market, or distribute. Customer acknowledges and agrees that (1) T1 may use Customer’s name and logo to refer to Customer as a T1 customer on T1’s website and in other marketing materials, and (2) T1 may issue a press release regarding the parties’ relationship hereunder. Customer acknowledges and agrees that: (i) the Service may incorporate or otherwise be integrated with certain information, data and materials provided by third parties (including T1’s suppliers and data vendors, as well as third parties who Customer has contracted with directly) (collectively, “Third Party Materials”); (ii) unless otherwise agreed in writing, Third Party Materials may only be used in conjunction with the Service; and (iii) Customer’s use of the Third Party Materials may be subject to additional terms and conditions which are provided by T1 or the applicable third party in connection with such Third Party Materials (collectively, “Third Party Terms”). Customer shall comply with all Third-Party Terms and shall indemnify and hold T1 harmless from and against any Losses (as defined below) arising from Customer’s breach thereof. T1 cannot and does not guarantee that the Service shall incorporate (or continue to incorporate) any Third-party Materials.

Fees; Payment; Audit; Fee Changes

Customer shall pay T1 fees for the Service as set forth in the Sales and Service Contract (“Fees”). Unless otherwise specified in the Sales and Service Contract, all Fees shall be collected monthly in advance by T1 or its designees and amounts payable under this Agreement are payable in U.S. dollars. Customer authorizes T1 to debit from the deposit account detailed in the executed Merchant Processing Application, all Fees and other amounts owed to T1 under this Agreement (including, if applicable, any Early Termination Fees) on or prior to the due date. If any electronic draft is rejected for any reason, T1 may make demand on Customer for immediate payment, and Customer’s failure to satisfy such demand shall be considered a material breach of the Agreement. Past due invoices are subject to interest on any outstanding balance of the lesser of 1.5% per month or the maximum amount permitted by law. Customer shall be responsible for all taxes associated with Service (excluding taxes based on T1’s net income). All Fees paid are non-refundable and are not subject to set-off. During each Sales and Service Agreement Term, Customer agrees to maintain a complete, clear, accurate record of any and all information required to calculate the amount of any Fees due hereunder. Within five (5) days after receiving T1’s written notice that it wishes to inspect Customer’s records, Customer will permit T1, or persons designated by T1, to inspect and audit, at T1’s expense, all relevant records relating to Customer’s payment of Fees under this Agreement. Any such inspection and audit shall be conducted during regular business hours and in such a manner as to not unreasonably interfere with Customer’s normal business activities. If such inspection should disclose that Customer has underpaid the amounts due to T1 under this Agreement, in addition to all other remedies available to T1 under this Agreement and at law, Customer will immediately pay T1 all amounts owed together with interest thereon. In addition, if such inspections should disclose that Customer has underpaid the amounts due to T1 under this Agreement by more than five percent (5%), Customer will promptly reimburse T1 for T1’s actual costs and expenses related to such audit. Fees may be changed at any time and for any reason upon at least thirty (30) days prior written notice to Customer. Notwithstanding anything in the Agreement to the contrary, in the event that Customer ceases or otherwise limits or restricts its use of T1’s payment process Services, T1 may immediately (i) increase applicable Fees for existing Services, (ii) suspend, limit, change or terminate Customer’s access to or use of existing Services, or (iii) terminate the Agreement and cease providing all Services.

Restrictions

Except as expressly set forth in this Agreement, Customer shall not (and shall not permit any third party to), directly or indirectly:

• (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Service (except to the extent applicable laws specifically prohibit such restriction);
• (ii) modify, translate, or create derivative works based on the Service;
• (iii) copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Service;
• (iv) use the Service for the benefit of a third party;
• (v) remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof;
• (vi) use the Service to build an application or product that is competitive with any T1 product or service;
• (vii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; or
• (viii) bypass any measures T1 may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service).

Customer is responsible for all of Customer’s activity in connection with the Service (as well as all activity occurring under Customer’s account(s), whether or not authorized by Customer), including but not limited to uploading Customer Data (as defined below) onto the Service. Customer (i) shall use the Service in compliance with all applicable local, state, national and foreign laws, treaties and regulations in connection with Customer’s use of the Service (including those related to data privacy, international communications, export laws and the transmission of technical or personal data laws), and (ii) shall not use the Service in a manner that violates any third-party intellectual property, contractual or other proprietary rights.

Customer Data

For purposes of this Agreement, “Customer Data” shall mean any data, information or other material provided, uploaded, or submitted by Customer to the Service in the course of using the Service. Customer shall retain all right, title, and interest in and to the Customer Data, including all intellectual property rights therein. Customer, not T1, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data. During each Order Form Term, T1 shall use commercially reasonable efforts to maintain the security and integrity of the Service and the Customer Data. T1 is not responsible to Customer for unauthorized access to Customer Data or the unauthorized use of the Service unless such access is due to T1’s gross negligence or willful misconduct. Customer is responsible for the use of the Service by any person to whom Customer has given access to the Service, even if Customer did not authorize such use. Customer acknowledges and agrees that (i) T1 may delete any Customer Data which is still in T1’s possession more than sixty (60) days following termination or expiration of this Agreement, but (ii) during the Sales and Service Agreement Term, Customer may access Customer Data at any time using the default data export functionality provided by the Service. Notwithstanding anything to the contrary, Customer acknowledges and agrees that T1 may (i) internally use and modify (but not disclose) Customer Data for the purposes of (A) providing the Service to Customer and (B) generating Aggregated Anonymous Data (as defined below), and (ii) freely use and make available Aggregated Anonymous Data for T1’s business purposes (including without limitation, for purposes of improving, testing, operating, promoting and marketing T1’s products and services). “Aggregated Anonymous Data” means data submitted to, collected by, or generated by T1 in connection with Customer’s use of the Service, but only in aggregate, anonymized form which can in no way be linked specifically to Customer.

Customer Data Privacy & Protection

T1 agrees that it will comply with all applicable United States data privacy laws that the Services are subject to and as stated herein.

• California Consumer Privacy Act (“CCPA”): The California Consumer Privacy Act (“CCPA”) became effective January 1, 2020. T1 shall comply with all aspects of CCPA (as amended from time to time) and applicable regulations by implementing and maintaining reasonable security procedures and practices to protect Personal Information as defined under CCPA, including encrypting Personal Information from unauthorized access, exfiltration, theft or disclosure. T1 shall be prohibited from selling, retaining, using, or disclosing the Personal Information outside of the direct business relationship with Customer regulated under CCPA. T1 acknowledges and agrees to certify that it understands the restrictions of CCPA and will comply with them to the extent such a certification is necessary.
• New York SHIELD ACT (“SHIELD”): In compliance with T1’s legal obligations under the New York SHIELD Act (“SHIELD”), T1 represents and warrants that it will comply will all data security requirements under SHIELD. T1’s security requirements and legal obligations are further outlined in the Written Information Security Policy, which are incorporated herein by reference, and may be subject to change at any time by T1.
• General Data Protection Regulation (“GDPR”), United Kingdom General Data Protection Regulation (“UK-GDPR”), & Brazilian Data Protection Regulation – Lei Geral de Proteção de Dados Pessoais (“LGPD”): Customer agrees not to provide any data to T1 from any data subject of the European Union, the United Kingdom, or Brazil that is regulated under the General Data Protection Regulation (“GDPR”), United Kingdom General Data Protection Regulation (“UK-GDPR”), & Brazilian Data Protection Regulation – Lei Geral de Proteção de Dados Pessoais (“LGPD”) or similar data protection regulation. Customer shall indemnify and hold T1 harmless for any claims related to Customer Data that is from a data subject from the European Union, United Kingdom, or Brazil from claims from any data protection regulatory authority enforcing GDPR, UK-GDPR, or LGPD compliance or similar data protection regulation.
• Data Processing Addendum: For Customers who require the processing of CCPA, GDPR, UK-GDPR, LGPD or similar data privacy and/or data protection regulation, Customer must enter into an applicable agreement with T1 in the form of a data processing agreement (the “Data Processing Addendum”). Each data privacy or data protection regulation may contain its own separate addendum (or combined addendum) depending on Provider or Customer’s regulated activities.

Term; Termination

This Agreement shall commence upon the effective date set forth in the first Executed Sales and Service Agreement, and, unless earlier terminated in accordance herewith, shall last until the expiration of all Sales and Service Agreement Terms. For each Sales and Service Agreement, the “Sales and Service Agreement Term” shall begin as of the effective date set forth on such Agreement, and unless earlier terminated as set forth herein, (x) shall continue for the initial term specified on the Sales and Service Agreement (the “Initial Agreement Term”), and (y) following the Initial Agreement Term, shall automatically renew for additional successive periods of one year each (each, a “Renewal Agreement Term”) unless either party notifies the other party of such party’s intention not to renew no later than thirty (30) days prior to the expiration of the Initial Agreement Term or then current Renewal Agreement Term, as applicable. In the event of a material breach of this Agreement by either party, the non-breaching party may terminate this Agreement by providing written notice to the breaching party, provided that the breaching party does not materially cure such breach within thirty (30) days of receipt of such notice. Without limiting the foregoing, T1 may (i) terminate any Sales and Service Agreement or this entire Agreement for any reason or no reason by providing thirty (30) days written notice to Customer, (ii) terminate this Agreement as otherwise permitted in the Agreement, and/or (iii) suspend or limit Customer’s access to or use of the Service if (A) Customer’s account is more than forty-five (45) days past due, or (B) Customer’s use of the Service results in (or is reasonably likely to result in) damage to or material degradation of the Service which interferes with T1’s ability to provide access to the Service to other customers; provided that in the case of subsection (iii)(B): (a) T1 shall use reasonable good faith efforts to work with Customer to resolve or mitigate the damage or degradation in order to resolve the issue without resorting to suspension or limitation; (b) prior to any such suspension or limitation, T1 shall use commercially reasonable efforts to provide notice to Customer describing the nature of the damage or degradation; and (c) T1 shall reinstate Customer’s use of or access to the Service, as applicable, if Customer remediates the issue within thirty (30) days of receipt of such notice. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, accrued payment obligations, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Early Termination

Client understands and agrees that in the event this Agreement is terminated for any reason prior to the expiration of the then-current term, T1 will suffer substantial injury that is difficult or impossible to accurately estimate. Accordingly, in an effort to liquidate in advance the sum that should represent such damages, the parties have agreed that the amount calculated in the manner specified below (the “Early Termination Fee”) is a reasonable pre-estimate of T1’s probable loss. The Early Termination Fee shall be paid to T1 within seven (7) days after T1’s calculation of amount due by Client. The amount of the Early Termination Fee will be equal to: (a) the average monthly fees paid (or payable, if unpaid) by Client to T1 pursuant to this Agreement over the most recent twelve (12) month period, multiplied by (ii) the number of months remaining in the then-current term following the termination referenced above.

Indemnification

Each party (“Indemnitor”) shall defend, indemnify, and hold harmless the other party, its affiliates and each of its and its affiliates’ employees, contractors, directors, suppliers and representatives (collectively, the “Indemnitee”) from all liabilities, claims, and expenses paid or payable to an unaffiliated third party (including reasonable attorneys’ fees) (“Losses”), that arise from or relate to any claim that (i) the Customer Data or Customer’s use of the Service (in the case of Customer as Indemnitor), or (ii) the Service (in the case of T1 as Indemnitor), infringes, violates, or misappropriates any third party intellectual property or proprietary right. Each Indemnitor’s indemnification obligations hereunder shall be conditioned upon the Indemnitee providing the Indemnitor with: (i) prompt written notice of any claim (provided that a failure to provide such notice shall only relieve the Indemnitor of its indemnity obligations if the Indemnitor is materially prejudiced by such failure); (ii) the option to assume sole control over the defense and settlement of any claim (provided that the Indemnitee may participate in such defense and settlement at its own expense); and (iii) reasonable information and assistance in connection with such defense and settlement (at the Indemnitor’s expense). The foregoing obligations of T1 do not apply with respect to the Service or any information, technology, materials or data (or any portions or components of the foregoing) to the extent (i) not created or provided by T1 (including without limitation any Customer Data), (ii) made in whole or in part in accordance to Customer specifications, (iii) modified after delivery by T1, (iv) combined with other products, processes or materials not provided by T1 (where the alleged Losses arise from or relate to such combination), (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) Customer’s use of the Service is not strictly in accordance herewith.

Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND ARE WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE, USAGE OF TRADE, OR COURSE OF DEALING, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.

Limitation of Liability

EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE FEES PAID (OR PAYABLE) BY CUSTOMER TO T1 HEREUNDER IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO A CLAIM HEREUNDER.

Miscellaneous

This Agreement represents the entire agreement between Customer and T1 with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between Customer and T1 with respect thereto. The Agreement shall be governed by and construed in accordance with the laws of the State of Texas, excluding its conflicts of law rules, and the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Tarrant County, Texas. All notices under this Agreement shall be in writing and shall be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service. Notices must be sent to the contacts for each party set forth on the Order Form. Either party may update its address set forth above by giving notice in accordance with this section. Except as otherwise provided herein, this Agreement may be amended only by a written document executed by both parties. Except for payment obligations, neither party shall be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond such party’s reasonable control, including, without limitation, the elements; fire; flood; severe weather; earthquake; vandalism; accidents; sabotage; power failure; denial of service attacks or similar attacks; Internet failure; acts of God and the public enemy; acts of war; acts of terrorism; riots; civil or public disturbances; strikes lock-outs or labor disruptions; any laws, orders, rules, regulations, acts or restraints of any government or governmental body or authority, civil or military, including the orders and judgments of courts. Neither party may assign any of its rights or obligations hereunder without the other party’s consent; provided that (i) either party may assign all of its rights and obligations hereunder without such consent to a successor-in-interest in connection with a sale of substantially all of such party’s business relating to this Agreement, and (ii) T1 may utilize subcontractors in the performance of its obligations hereunder. No agency, partnership, joint venture, or employment relationship is created as a result of this Agreement and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under this Agreement, the prevailing party shall be entitled to recover costs and attorneys’ fees. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable. The failure of either party to act with respect to a breach of this Agreement by the other party shall not constitute a waiver and shall not limit such party’s rights with respect to such breach or any subsequent breaches.