Support Policy
This Trident1, LLC (T1) Support Policy (the “Policy”) sets forth the policies and procedures with respect to services (the “Service”) provided by T1 to a customer (“Customer”) pursuant to a separate Service agreement between T1 and Customer (a “Customer Agreement”).
Summary:
As further described below, T1 will use commercially reasonable efforts to provide standard support to Customer as described below.
Support:
Customer may contact T1 for support via telephone at 877-FFLPOS1 ext. 3 (877-355-7671 x3), during the following hours: 9:00 am – 5:30 pm CST, Mon-Fri (excluding federal holidays).
Any other support services are outside of the scope of this policy and must be separately agreed in writing by Customer and T1. Customer may designate support contacts (“Designated Support Contacts”) as agreed upon pursuant to the Executed Sales and Service Agreement, and all support requests must come through the Designated Support Contacts. Customer may update the Designated Support Contacts by providing notice to T1.