As further described below, T1 will use commercially reasonable efforts to provide standard support to Customer as described below.
Customer may contact T1 for support via telephone at 817-756-1717, during the following hours: 8:00 am – 7:00 pm Central, Mon-Fri (excluding federal holidays).
Any other support services are outside of the scope of this policy and must be separately agreed in writing by Customer and T1. Customer may designate support contacts (“Designated Support Contacts”) as agreed upon pursuant to the “Service Order Form”, and all support requests must come through the Designated Support Contacts. Customer may update the Designated Support Contacts by providing notice to T1.